5 Essential Skills Every Mental Health First Aider Should Know
- Paula Churchill
- Jun 26
- 2 min read
As a mental health first aider, you play a crucial role in supporting individuals who may be experiencing a mental health crisis.

Just like physical first aid, mental health first aid requires a specific set of skills to effectively assist someone in need. In this post, we'll outline the five essential skills every mental health first aider should know.
Active Listening
Active listening is the foundation of effective mental health support. It involves:
Giving your full attention to the person speaking
Avoiding interruptions or judgments
Using verbal and non-verbal cues to show engagement
Reflecting back on what you've heard to ensure understanding
Non-judgmental Approach
When supporting someone in a mental health crisis, it's essential to maintain a non-judgmental approach. This means:
Accepting the person's feelings and experiences as valid
Avoiding criticism or blame
Showing empathy and understanding
Creating a safe and supportive environment
Assessing Risk
Mental health first aiders must be skilled in assessing the risk of harm to self or others. This involves:
Recognizing warning signs of suicidal ideation or self-harm
Asking direct questions about thoughts of suicide or self-harm
Evaluating the immediacy and severity of the risk
Taking appropriate action to ensure safety
Crisis De-escalation
In a mental health crisis, emotions can run high. Mental health first aiders need to know how to de-escalate tense situations by:
Remaining calm and composed
Speaking in a clear, concise manner
Validating the person's feelings while reframing the situation
Collaborating to find solutions and coping strategies
Connecting to Resources
Mental health first aiders should be knowledgeable about available resources and how to connect individuals to appropriate support. This includes:
Familiarity with local mental health services and hotlines
Understanding the referral process for professional help
Providing information on support groups and self-help resources
Following up to ensure the individual has accessed necessary support
Developing these five essential skills takes time, practice, and dedication. At Paula Churchill Training Solutions, we offer comprehensive mental health first aid training to equip individuals with the knowledge and skills needed to confidently support others in crisis.
Our experienced trainers use a blend of interactive workshops, role-playing scenarios, and practical exercises to help participants master these essential skills. By investing in mental health first aid training, you not only enhance your ability to support others but also contribute to creating a more compassionate and resilient community.
Ready to become a skilled mental health first aider?
Contact Paula Churchill Training Solutions today to learn more about our mental health first aid training programs and how we can help you make a difference in the lives of others.
Call now on 01932 903009, or email us at: info@churchilltrainingsolutions.co.uk.







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